Power and Utilities are evaluating information technology to expand their customer programs offerings. The IT platforms are helping Utilities to gain insight of accurate data, retrieve analytics reports etc. They have started to leverage digital solutions to meet customer expectations and are adopting cloud computing and automation to increase productivity, scalability, and security.
They are yielding competitive edge by using cloud solutions developed using different technologies to engage with customers, provide operations updates on outages, bills etc.
With energy producers, distributors and consumers focused on optimizing the use of energy -whether it be electric, oil, gas, or renewable - power and utility companies are taking a fresh look at technology as a tool to gain competitive advantage. Today’s leading companies are focused on moving to more customer-centric business models, achieving operational excellence, and delivering better service to their consumers while at the same time improving operations, increasing security, and cutting costs and generate competitive advantages.
IT Adoption in Utilities:
Sofbang’s expertise and industry knowledge bring innovative and cutting-edge technology to help power and utility companies face the challenges that are transforming the landscape: consumers, technology, regulatory and market forces.
Sofbang delivers proven software applications that help the power and utility companies enhance the customer experience and provide a competitive advantage.
Our solutions integrate industry-specific customer care and billing, network management, work and asset management, and mobile workforce management, with capabilities of industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. Sofbang’s solutions enable the ability to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments.