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"Conversational AI-first will supersede "cloud-first, mobile-first" as the most important, high-level imperative for the next 10 years"

- Gartner

Overview

Chatbots are gaining momentum in the utility industry; from huge corporations to SMB’s chatbots can assist organizations with automating services that until now required headcount. With Chatbot automation, organizations are now running services 24/7 while reducing human error.

The utility sector is predicted to see AI implementations in almost the entire operating contrivance, reducing costs and increasing efficiency and optimization. Utilities will be able to offer products as a service helping to achieve product autonomy.

Forrester reports, 57% of companies are already using Enterprise Chatbots or have plans to implement Chatbots this year. Estimation is that chatbots will explode the global market with over US$1.9 billion by 2020.

According to U.S. Department of labor, half of the utility workforce will retire in the next 10 years making way for AI to establish itself, creating newer job roles for younger employees and automating processes. AI & Chatbot capabilities will help the utility sector spearhead the global revenue stream.

Industry

Utility

Business Needs

  • 1.4 Billion people use messaging apps
  • 63% of people would consider using a chatbot to communicate with a business brand

Forrester reports

Companies are already using Enterprise Chatbots