What is an AI-based chatbot?

A chatbot is a program that simulates a text- or speech-based human-to-human conversation using artificial intelligence (AI), providing an authentic, straightforward experience. Many different technologies can be considered chatbots, ranging from automated phone menus to sophisticated marketing bots that can engage with customers on social media.

What is the purpose of a chatbot?

Chatbots are often used to provide low-level self-service customer support, reducing the need for call centers and maximizing the use of human assets. With chatbots, businesses can streamline their teams to maintain agility and profitability without sacrificing quality of service or customer experience. At the same time, organizations can set up internal chatbots to simplify HR and IT needs, such as benefit election or service ticket creation.

Finding companies that develop chatbots

While chatbot AI is a transformative, business-accelerating technology, partnering with the right solution provider is crucial to success. A high-quality chatbot experience accelerates and simplifies business for employees and customers alike, but a bad one drives prospects away and creates more work for your team. Many developers can create a basic chatbot, but only those with a strong understanding of enterprise business needs and a grasp on both the current technology and emerging AI trends can create truly difference-making chatbot solutions.

Customer Service Chatbots

Chatbots have numerous customer service applications, from helping first-time visitors navigate your site to providing shipping and order status updates to your most common supply chain partners through a customer portal. In this way, customer service chatbots support each step of the customer journey, from the moment a prospect first becomes aware of your organization through conversion and beyond, creating a smooth, enjoyable, buzz-worthy experience for everyone you do business with.

Chatbot Development Services

Sofbang is proud to be a leading developer in AI-based chatbot solutions for enterprise business. We specialize in creating bespoke solutions that are designed specifically for each client’s work and needs, designing both customer-facing and internal chatbots. We’re not just developers at Sofbang, though, we are a team of business acceleration experts, with an eye toward emerging trends and innovation. If you’re interested in learning more about Sofbang Chatbot Development Services, contact us today!