Why Join Us

At Sofbang, we strive to make a positive impact on the world through each interaction, initiative, project or program. We strive to ask the “why”. Why do we do what we do and why do our customers continue to partner with Sofbang? Is it to help our customers attain a happier, enhanced digital experience? Is it to create a more productive and collaborative environment for them? Or is it to reduce bottom line costs or enhance their top line revenue? We believe that sensible, innovative solutions to questions like this are only formed with open minds. We truly listen to our customers’ pain points and foster a collaborative environment where all ideas are heard and decided together as a team for what makes most innovative sense for our customers. Sofbang also believes that our team must serve as model citizens of our globe. It is important to selflessly serve our communities in ways that help humanity and help to spread peace and love for all. This theme is intertwined with everyone at Sofbang in serving our communities, partners, customers and one another.

Work Culture
  • Open minded, collaborative and teamwork focused
  • Everyone’s voices and ideas are heard and incorporated
  • Family-based company, with fun team bonding activities
  • Diversity embraced and all-inclusive
  • Innovation centric, always focused on the latest and greatest technologies (Blockchain, Chatbots, AI, Mobile, iPaaS, DevOps, etc.)
  • Robust global team (offshore and onshore)
  • Entrepreneurial culture with a “whatever it takes” type mentality
  • Sense of giving and contributing to helping one another and our communities
Competitive Compensation
Excellent Benefits
  • 401K including employer matching
  • Health Insurance
  • Dental and Vision Insurance
Career Development & Guidance
  • Certification incentives
  • Joint collaborative development and mentorship to continuously enhance your career

Current Openings

  • Location: United States
    Functional Area: Salesforce Technical Lead
    Eligibility: BTech/BCA/Mtech/MCA
    Experience: +5 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Job Description:

    Position Description: Sofbang has an immediate opening for a Salesforce Technical Lead role; the resource should have

    • Solid understanding of and detailed experience with Salesforce.com architecture and APIs

    • Ability to quickly acquire new technical expertise both within the SFDC platform and in ETL/ESB integration tools MuleSoft.

    • Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

    • Lead design and development of Salesforce custom solutions comprising of work in Apex, Visual Force, Salesforce APIs, Lightning, and data migration.

    • Collaborate proactively with functional users and analysts, to translate business and integration requirement into configurable component designs and solutions

    Skills Required:

    • Excellent communication skills (Especially on the phone and emails)

    • Salesforce development experience including strong working knowledge and ability to code APEX (classes, triggers and web services), Visual Force, Salesforce APIs, SOQL, and Force.com.

    • Strong knowledge of Salesforce application including configuration, triggers, process builders, workflows, visual force, apex coding, batch processes, and database design. Advanced knowledge of Salesforce data model, custom objects, visual force pages, workflows, and configuration.

    • Capable of proposing both Technical and Solution Architecture.

    • Hands-on experience in building applications on the Salesforce.com platform

    • Require experience from at least 3 Salesforce project/program implementations.

    • Hands-on experience in Salesforce Lightning, Visualforce, Apex, REST API and Data Loader.

    • A Salesforce Platform Developer certification is preferred.

  • Location: United States
    Functional Area: Full Stack Developer (Enterprise Technical Lead) with strong Integration experience
    Eligibility: BTech/BCA/Mtech/MCA
    Experience: + 6 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Start Date: ASAP
    Job Description:

    Job Description

    Sofbang has an immediate opening for a Full Stack Developer (Enterprise Technical Lead) with strong exposure in Integration and hands on experience in

     NodeJS, Angular JS (v1, v2/4), J-Query, REST API’s, securing web services, JSON, JavaScript, SQLITE, Oracle/SQL Server/My SQL, Typescript, HTML/CSS

     Experience in developing Enterprise grade Web & Mobile Application using hybrid frameworks e.g. Ionic (v1, v2/3) in integrated environment.

     Experience of Cordova and PhoneGap.

     Experience with developing integrated application.

     Knowledge of Oracle Cloud Platform (MCS, ICS)

     API development, web services - REST, SOAP with experience in JSON structures and YAML/RAML

     Data Analytics, data Architecture and data modelling concepts.

     Source control, & build tools like Git, SVN, Jenkins, Bamboo, Bit bucket

     Use the best of object-oriented and functional language techniques when building APIs/logic

     Design robust solutions to hard problems that consider scale, security, reliability and cost

     Collaborate proactively with functional users and analysts, to translate business and integration requirement into configurable component designs and solutions

     Strong knowledge of the Software Development Life Cycle methodology.

     Identify and implement industry best practice standards.

     Ability to understand business urgency and effectively acting upon the situation.

    Independent, self-motivated, and the ability to adapt in a fast and dynamic environment If you meet our background requirements and skills, are looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you!

    Skills Required

     Excellent communication skills (Especially on the phone and emails)

     Hands on programming, unit testing, high quality software that is manageable, reliable, and maintainable and focused on long-term benefit.

     Participate in code reviews, design reviews and refactoring discussions with multiple domain and delivery teams to ensure high quality deliverables, aligned with standards & best practices.

     Strong knowledge on SDLC, best software engineering practices and standard architecture patterns.

     Monitors code quality, engineering KPI, security issues manages the technical backlog

     Identifies important emerging technologies and leads in analysis of their benefit and impact. Must be a student of learning and drives the implementation and acceptance of new technologies with rationale

  • Location: United States
    Functional Area: IT Recruiter / HR Manager
    Eligibility: Bachelor Degree
    Experience: + 5 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Start Date: ASAP
    Job Description:

    Sofbang is looking for a Technical Recruiter to join our Recruiting teams.

    Technical Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire skilled employees for our positions.

    Responsibilities

    ·         Write and post technical job descriptions

    ·         Source potential candidates on niche platforms

    ·         Parse specialized skills and qualifications to screen IT resumes

    ·         Perform pre-screening calls to analyze applicants’ abilities

    ·         Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)

    ·         Craft and send personalized recruiting emails with current job openings to passive candidates

    ·         Promote company’s reputation as a great place to work

    ·         Conduct job and task analyses to document job duties and requirements

    ·         Keep up-to-date with new technological trends and products

    Requirements

    ·         Experience of 5-15 years.

    ·         Proven work experience as a Technical Recruiter or Recruiter

    ·         Hands-on experience with various interview formats (e.g. phoneSkype and structured)

    ·         Technical expertise with an ability to understand and explain job requirements for IT roles

    ·         Familiarity with Applicant Tracking Systems and resume databases

    ·         Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)

    ·         Excellent verbal and written communication skills

    ·         Graduate or relevant degree

  • Location: United States
    Functional Area: Blockchain Product Manager
    Eligibility: Bachelor’s degree, in Computer Science
    Experience: 4-10 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive, based on experience
    Start Date: Asap
    Job Description:

    Sofbang is releasing a product called BlockLock for use by large customers with large and complex  supply chains. BlockLock helps companies achieve quantifiable Blockchain benefits quickly.

    Sofbang has an opening for a product manager for BlockLock. This individual will be responsible for both sales support and product requirements for BlockLock.

    Sales support will include:

    ·         Online presentation to customers

    ·         Defining content for online product promotion (e.g. website)

    ·         Customer visits to win business and define implementation requirements

    Product requirements definition will include:

    ·         Release planning

    ·         Aggregating customer and sales input

    ·         Staying current with developments in the blockchain for supply chain spher

    Job Requirements:

    ·         Prior experience with complex supply chain systems as a business analyst or product manager

    ·         Experience with customer interaction in sales situations

    ·         Strong Communication Skills

    ·         Attention to detail

  • Location: United States
    Functional Area: DevOps Lead
    Eligibility: B.Tech / M.Tech
    Experience: +5 years
    Number of Openings: 1
    Type of Position: Permanent
    Start Date: Immediate
    Job Description:

    Position Description:

    Sofbang has an immediate opening for DevOps Technical to develop, implement, and support Customer’s infrastructure. This person will be Responsible for coordinating the activities related to the infrastructure (network, telecommunications, software, hardware etc.) and database; involved in the definition, development and maintenance of procedures; oversees the study and implementation of new processes and techniques for the area. Individual contributor that works under limited supervision; applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

     

    • Be an Automation Evangelist - Evangelize automating processes wherever feasible to increase agility and improve quality.
    • Assist with the development of the Cloud Infrastructure DevOps pipeline to automate deployment of Oracle, AWS and Azure infrastructure to ensure standardized, highly available, and secure solutions.
    • Direct project teams toward solutions that align with agreed guiding principles, strategy, architecture, and standards.
    • Engage additional teams (Security, Network, etc.) as appropriate and lead through resolution of issues.
    • Utilize agile practices to ensure consistent and transparent execution.
    • Keep abreast of emerging technology/industry trends in cloud automation.
    • Define new patterns and standards as required.
    • Monitor standards/policy compliance by developing and executing governance processes and tools.
    • Provide mentoring and knowledge transfer to others, promoting an open DevOps culture.

     

    Skills Required:

    • Familiarity with public cloud infrastructure design and implementation
    • Understanding of Agile/DevOps operating model. Experience and passion to work in a fast-paced Agile environment, delivering features in small time duration and utilizing automation where possible
    • Experience coding and scripting, including Python and Powershell
    • Experience with infrastructure automation using Terraform, Cloud Formation Templates and/or Azure Resource Manager Templates
    • Experience with configuration management using either Puppet, Chef, Ansible or an equivalent
    • Experience with source control solutions such as Git or Bitbucket
    • Experience with CI/CD tools such as Jenkins or Bamboo
    • Comfortable and confident when speaking with clients as a technical expert and able to translate technical concepts into simple terminology for clients of various levels
    • Demonstrated ability to develop and manage effective working relationships within an organization and across multiple clients and/or stakeholders
    • Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies
    • Self-starter, self-confident and assured in personal abilities
    • WebLogic Server/JRockit/Hotspot: Configuration, WLST scripting, administration, troubleshooting, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL key stores. Performing application server hardening to protect against malicious attacks
    • Fusion Middleware (FMW 12c: Administer, troubleshoot, integrate, manage via CLI and Fusion Middleware Control, and plan/execute patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products.
    • Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products troubleshoot authentication issues, manage LDAP directories.
    • Expertise working with API Manager, Runtime Manager, etc.
  • Location: United States
    Functional Area: Oracle Service Cloud Consultant
    Eligibility: B.Tech / M.Tech
    Experience: +4 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive
    Start Date: Immediate
    Job Description:

    Position Description:

    Sofbang is seeking to hire an Oracle Service Cloud Consultant. Consultant will be responsible for driving Oracle Service Cloud solutions including building functional specifications, technical designs, leading implementations, configurations and support of Oracle Service Cloud solutions.

    Main Responsibilities:

    • Experience with Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
    • Architecting on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)
    • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting.
    • Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL.
    • Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions.
    • Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
    • Demonstrated proficiency in customizing and creating CRM objects
    • Strong Customer portal development knowledge

    Skills Required:

    • Sound knowledge in Incident Management- designing Incident queues, workspaces 
    • Add-in and Business rules creation
    • Workspaces Design and creation of Workflows
    • Customer portal development and customizing widgets
    • Email Management and Reports creation
    • Experience on Surveys and Chat modules in Oracle Service Cloud (Right Now)
    • Experience in Right Now community web self service
    • Experience in API based web services integration
    • Excellent oral and written communication skills.
    • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mgmt., Rules, UI customization, Analytics, Custom Objects, ROQL
    • Completed at least two Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise
  • Location: United States
    Functional Area: Salesforce Technical Lead
    Eligibility: BTech/BCA/Mtech/MCA
    Experience: +5 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Job Description:

    Position Description: Sofbang has an immediate opening for a Salesforce Technical Lead role; the resource should have

    • Solid understanding of and detailed experience with Salesforce.com architecture and APIs

    • Ability to quickly acquire new technical expertise both within the SFDC platform and in ETL/ESB integration tools MuleSoft.

    • Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

    • Lead design and development of Salesforce custom solutions comprising of work in Apex, Visual Force, Salesforce APIs, Lightning, and data migration.

    • Collaborate proactively with functional users and analysts, to translate business and integration requirement into configurable component designs and solutions

    Skills Required:

    • Excellent communication skills (Especially on the phone and emails)

    • Salesforce development experience including strong working knowledge and ability to code APEX (classes, triggers and web services), Visual Force, Salesforce APIs, SOQL, and Force.com.

    • Strong knowledge of Salesforce application including configuration, triggers, process builders, workflows, visual force, apex coding, batch processes, and database design. Advanced knowledge of Salesforce data model, custom objects, visual force pages, workflows, and configuration.

    • Capable of proposing both Technical and Solution Architecture.

    • Hands-on experience in building applications on the Salesforce.com platform

    • Require experience from at least 3 Salesforce project/program implementations.

    • Hands-on experience in Salesforce Lightning, Visualforce, Apex, REST API and Data Loader.

    • A Salesforce Platform Developer certification is preferred.

  • Location: United States
    Functional Area: Full Stack Developer (Enterprise Technical Lead) with strong Integration experience
    Eligibility: BTech/BCA/Mtech/MCA
    Experience: + 6 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Start Date: ASAP
    Job Description:

    Job Description

    Sofbang has an immediate opening for a Full Stack Developer (Enterprise Technical Lead) with strong exposure in Integration and hands on experience in

     NodeJS, Angular JS (v1, v2/4), J-Query, REST API’s, securing web services, JSON, JavaScript, SQLITE, Oracle/SQL Server/My SQL, Typescript, HTML/CSS

     Experience in developing Enterprise grade Web & Mobile Application using hybrid frameworks e.g. Ionic (v1, v2/3) in integrated environment.

     Experience of Cordova and PhoneGap.

     Experience with developing integrated application.

     Knowledge of Oracle Cloud Platform (MCS, ICS)

     API development, web services - REST, SOAP with experience in JSON structures and YAML/RAML

     Data Analytics, data Architecture and data modelling concepts.

     Source control, & build tools like Git, SVN, Jenkins, Bamboo, Bit bucket

     Use the best of object-oriented and functional language techniques when building APIs/logic

     Design robust solutions to hard problems that consider scale, security, reliability and cost

     Collaborate proactively with functional users and analysts, to translate business and integration requirement into configurable component designs and solutions

     Strong knowledge of the Software Development Life Cycle methodology.

     Identify and implement industry best practice standards.

     Ability to understand business urgency and effectively acting upon the situation.

    Independent, self-motivated, and the ability to adapt in a fast and dynamic environment If you meet our background requirements and skills, are looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for you!

    Skills Required

     Excellent communication skills (Especially on the phone and emails)

     Hands on programming, unit testing, high quality software that is manageable, reliable, and maintainable and focused on long-term benefit.

     Participate in code reviews, design reviews and refactoring discussions with multiple domain and delivery teams to ensure high quality deliverables, aligned with standards & best practices.

     Strong knowledge on SDLC, best software engineering practices and standard architecture patterns.

     Monitors code quality, engineering KPI, security issues manages the technical backlog

     Identifies important emerging technologies and leads in analysis of their benefit and impact. Must be a student of learning and drives the implementation and acceptance of new technologies with rationale

  • Location: United States
    Functional Area: IT Recruiter / HR Manager
    Eligibility: Bachelor Degree
    Experience: + 5 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive base salary
    Start Date: ASAP
    Job Description:

    Sofbang is looking for a Technical Recruiter to join our Recruiting teams.

    Technical Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire skilled employees for our positions.

    Responsibilities

    ·         Write and post technical job descriptions

    ·         Source potential candidates on niche platforms

    ·         Parse specialized skills and qualifications to screen IT resumes

    ·         Perform pre-screening calls to analyze applicants’ abilities

    ·         Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)

    ·         Craft and send personalized recruiting emails with current job openings to passive candidates

    ·         Promote company’s reputation as a great place to work

    ·         Conduct job and task analyses to document job duties and requirements

    ·         Keep up-to-date with new technological trends and products

    Requirements

    ·         Experience of 5-15 years.

    ·         Proven work experience as a Technical Recruiter or Recruiter

    ·         Hands-on experience with various interview formats (e.g. phoneSkype and structured)

    ·         Technical expertise with an ability to understand and explain job requirements for IT roles

    ·         Familiarity with Applicant Tracking Systems and resume databases

    ·         Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)

    ·         Excellent verbal and written communication skills

    ·         Graduate or relevant degree

  • Location: United States
    Functional Area: Blockchain Product Manager
    Eligibility: Bachelor’s degree, in Computer Science
    Experience: 4-10 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive, based on experience
    Start Date: Asap
    Job Description:

    Sofbang is releasing a product called BlockLock for use by large customers with large and complex  supply chains. BlockLock helps companies achieve quantifiable Blockchain benefits quickly.

    Sofbang has an opening for a product manager for BlockLock. This individual will be responsible for both sales support and product requirements for BlockLock.

    Sales support will include:

    ·         Online presentation to customers

    ·         Defining content for online product promotion (e.g. website)

    ·         Customer visits to win business and define implementation requirements

    Product requirements definition will include:

    ·         Release planning

    ·         Aggregating customer and sales input

    ·         Staying current with developments in the blockchain for supply chain spher

    Job Requirements:

    ·         Prior experience with complex supply chain systems as a business analyst or product manager

    ·         Experience with customer interaction in sales situations

    ·         Strong Communication Skills

    ·         Attention to detail

  • Location: United States
    Functional Area: DevOps Lead
    Eligibility: B.Tech / M.Tech
    Experience: +5 years
    Number of Openings: 1
    Type of Position: Permanent
    Start Date: Immediate
    Job Description:

    Position Description:

    Sofbang has an immediate opening for DevOps Technical to develop, implement, and support Customer’s infrastructure. This person will be Responsible for coordinating the activities related to the infrastructure (network, telecommunications, software, hardware etc.) and database; involved in the definition, development and maintenance of procedures; oversees the study and implementation of new processes and techniques for the area. Individual contributor that works under limited supervision; applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

     

    • Be an Automation Evangelist - Evangelize automating processes wherever feasible to increase agility and improve quality.
    • Assist with the development of the Cloud Infrastructure DevOps pipeline to automate deployment of Oracle, AWS and Azure infrastructure to ensure standardized, highly available, and secure solutions.
    • Direct project teams toward solutions that align with agreed guiding principles, strategy, architecture, and standards.
    • Engage additional teams (Security, Network, etc.) as appropriate and lead through resolution of issues.
    • Utilize agile practices to ensure consistent and transparent execution.
    • Keep abreast of emerging technology/industry trends in cloud automation.
    • Define new patterns and standards as required.
    • Monitor standards/policy compliance by developing and executing governance processes and tools.
    • Provide mentoring and knowledge transfer to others, promoting an open DevOps culture.

     

    Skills Required:

    • Familiarity with public cloud infrastructure design and implementation
    • Understanding of Agile/DevOps operating model. Experience and passion to work in a fast-paced Agile environment, delivering features in small time duration and utilizing automation where possible
    • Experience coding and scripting, including Python and Powershell
    • Experience with infrastructure automation using Terraform, Cloud Formation Templates and/or Azure Resource Manager Templates
    • Experience with configuration management using either Puppet, Chef, Ansible or an equivalent
    • Experience with source control solutions such as Git or Bitbucket
    • Experience with CI/CD tools such as Jenkins or Bamboo
    • Comfortable and confident when speaking with clients as a technical expert and able to translate technical concepts into simple terminology for clients of various levels
    • Demonstrated ability to develop and manage effective working relationships within an organization and across multiple clients and/or stakeholders
    • Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies
    • Self-starter, self-confident and assured in personal abilities
    • WebLogic Server/JRockit/Hotspot: Configuration, WLST scripting, administration, troubleshooting, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL key stores. Performing application server hardening to protect against malicious attacks
    • Fusion Middleware (FMW 12c: Administer, troubleshoot, integrate, manage via CLI and Fusion Middleware Control, and plan/execute patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products.
    • Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products troubleshoot authentication issues, manage LDAP directories.
    • Expertise working with API Manager, Runtime Manager, etc.
  • Location: United States
    Functional Area: Oracle Service Cloud Consultant
    Eligibility: B.Tech / M.Tech
    Experience: +4 years
    Number of Openings: 1
    Type of Position: Permanent
    Salary: Competitive
    Start Date: Immediate
    Job Description:

    Position Description:

    Sofbang is seeking to hire an Oracle Service Cloud Consultant. Consultant will be responsible for driving Oracle Service Cloud solutions including building functional specifications, technical designs, leading implementations, configurations and support of Oracle Service Cloud solutions.

    Main Responsibilities:

    • Experience with Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
    • Architecting on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)
    • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting.
    • Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL.
    • Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions.
    • Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
    • Demonstrated proficiency in customizing and creating CRM objects
    • Strong Customer portal development knowledge

    Skills Required:

    • Sound knowledge in Incident Management- designing Incident queues, workspaces 
    • Add-in and Business rules creation
    • Workspaces Design and creation of Workflows
    • Customer portal development and customizing widgets
    • Email Management and Reports creation
    • Experience on Surveys and Chat modules in Oracle Service Cloud (Right Now)
    • Experience in Right Now community web self service
    • Experience in API based web services integration
    • Excellent oral and written communication skills.
    • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mgmt., Rules, UI customization, Analytics, Custom Objects, ROQL
    • Completed at least two Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise

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